Our company has been upholded the concept of “concentrate on work, conduct myself faithfully, high quality service, technical innovation”, and have special after-sales department, customer-oriented, customer satisfaction as the goal,has been committed to providing the best service to customers 、the partner and the end-users.
Technical support is mainly responsible for technical training、after-sale maintenance 、track of the feedback、technology consulting and problem solution etc; R&D department is responsible for development and application of the products、system design and guide the implementation, meanwhile they organize technical training、software upgrading、ect. We provide the technical force to settle the technical problem to meet customers` requirements in all directions.
We offer consulting services、product introduction、scheme selection for solution in details before sales with professional quality. In order to settle the problems in manufacturing ,test, etc, we organize the special after-sale tracking team for each customer.
We provide the partner and users with multi-channel 、multi-ways services ,include telephone service、on-site service、web service. We setup 24 hours service hotline to collect comments and suggestions from customers , and settle the problems on the products customers run into; In order to serve customers , we provide on-site service that we can hear about the problems on the products from customers , and can analyze accurately and solve technical problems in fastest or shortest time . customers can also get information and download related technical file about our products by visiting our website.